Cancelling & deleting your account
Most software hides this page. We would rather you read it before you subscribe than go looking for it afterwards. Here is exactly how to leave, what it costs you, and what happens to your data.
The short version
Cancel during the trial and you are not charged anything at all. Cancel later and you keep access until the end of the month you have already paid for. There is no cancellation fee, no minimum term, and no phone call to sit through.
How the trial works
Every account starts with a short trial. We ask for a card to verify it, but the card is not charged when the trial starts.
If you do nothing, the subscription begins automatically when the trial ends and the card is charged. That is standard, but it is the thing people are most often caught out by, so it is stated here plainly rather than in the small print.
Cancel at any point before the trial ends and no payment is taken.
How to cancel
- Sign in and open Settings from the menu.
- Find the "Subscription and billing" card.
- Click "Manage subscription or cancel".
- You will be taken to our payment provider Stripe, where you can cancel, change your card, or download invoices. Confirm the cancellation there.
If anything about that does not work, email support@opis-app-hub.com and we will cancel it for you. If a charge is taken because we were slow to act on a cancellation you sent in time, we refund it.
What happens after you cancel
You keep access until the end of the period you have already paid for — we do not cut you off the moment you cancel. Nothing further is charged after that.
Your saved work stays in your account, so if you come back later it is still there. Cancelling a subscription is not the same as deleting your account.
Deleting your account and your data
Being honest about where this stands: there is not yet a one-click delete button in the product. It is being built.
Until it is, email support@opis-app-hub.com from the address on your account and ask us to delete it. We will delete the account and its content within 30 days and confirm when it is done. You do not have to give a reason.
The one exception is records of payments, which we are legally required to keep. We will tell you exactly what was retained and why.
Your AI provider is separate
Because analyses run on your own AI provider key, that account is yours and is billed to you directly. Cancelling Opis App Hub does not close it, and we cannot close it for you — you would do that with the provider.
Questions before you subscribe are welcome — support@opis-app-hub.com.